Team Leader: National Support Centre
Johannesburg, Gauteng, South AfricaJob Description
About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
The position of NSC Team Leader is a full-time position. The job holder will be based at Lyra Health head office. The role also requires the Team Leader to be on call on a rotational basis.
The manager will be required to take on any other relevant work-related duties as required by the Head of Operations
This job specification is not exhaustive and will be reviewed as the role develops.
Key Responsibilities
- Leading, developing, motivating and inspiring the team and individuals to maximize performance.
- Coach and mentor team members to perform.
- Develop, implement and maintain systems to ensure accurate data management and service delivery within client expectation and contractual SLA.
- Run individual and team meetings.
- Provide case supervision on cases.
- Assist in the development and growth of the department.
- Recruitment of new staff that are appropriate fits for all new positions.
- Manage projects efficiently and effectively and provide accurate feedback where necessary within turnaround times.
- Conduct case reviews for compliance with internal standards of operations to ensure service quality .
- Plan and execute performance management through effective goal setting that is in line with NSC objectives and quarterly measurement of each subordinate. Provide meaningful performance feedback (within deadlines) and recognise employee efforts.
- Develop and maintain Standard Operating Procedures to ensure effective operations.
Qualifications
- Minimum of a master’s Qualification as a Clinical or Counseling Psychologist and current registration as such with the HPCSA or
- Minimum of an Honors Qualification as a clinical Social Worker and current registration as such with the SACSSP or
- Minimum of a B-Psych Degree as a Registered Counselor and current registration as such with the HPCSA
- A minimum of 2 years’ experience in a clinical environment (EAP)
Desired Skills and Experience
- Good computer literacy
- Strong client service orientation
- Natural Leader
- Good understanding and ability to assess risk and pathology
- 2 - 3 years clinical experience
- Ability to work well under pressure
- Business and commercial acumen Initiative
- Strong communication and Organisational skills
- Good time management
- Good team player
- Able to work and stay calm under pressure
- Able to be creative and solve problems accurately
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
The position of NSC Team Leader is a full-time position. The job holder will be based at Lyra Health head office. The role also requires the Team Leader to be on call on a rotational basis.
The manager will be required to take on any other relevant work-related duties as required by the Head of Operations
This job specification is not exhaustive and will be reviewed as the role develops.
Key Responsibilities
- Leading, developing, motivating and inspiring the team and individuals to maximize performance.
- Coach and mentor team members to perform.
- Develop, implement and maintain systems to ensure accurate data management and service delivery within client expectation and contractual SLA.
- Run individual and team meetings.
- Provide case supervision on cases.
- Assist in the development and growth of the department.
- Recruitment of new staff that are appropriate fits for all new positions.
- Manage projects efficiently and effectively and provide accurate feedback where necessary within turnaround times.
- Conduct case reviews for compliance with internal standards of operations to ensure service quality .
- Plan and execute performance management through effective goal setting that is in line with NSC objectives and quarterly measurement of each subordinate. Provide meaningful performance feedback (within deadlines) and recognise employee efforts.
- Develop and maintain Standard Operating Procedures to ensure effective operations.
Qualifications
- Minimum of a master’s Qualification as a Clinical or Counseling Psychologist and current registration as such with the HPCSA or
- Minimum of an Honors Qualification as a clinical Social Worker and current registration as such with the SACSSP or
- Minimum of a B-Psych Degree as a Registered Counselor and current registration as such with the HPCSA
- A minimum of 2 years’ experience in a clinical environment (EAP)
Desired Skills and Experience
- Good computer literacy
- Strong client service orientation
- Natural Leader
- Good understanding and ability to assess risk and pathology
- 2 - 3 years clinical experience
- Ability to work well under pressure
- Business and commercial acumen Initiative
- Strong communication and Organisational skills
- Good time management
- Good team player
- Able to work and stay calm under pressure
- Able to be creative and solve problems accurately
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
Job Description
About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
The position of NSC Team Leader is a full-time position. The job holder will be based at Lyra Health head office. The role also requires the Team Leader to be on call on a rotational basis.
The manager will be required to take on any other relevant work-related duties as required by the Head of Operations
This job specification is not exhaustive and will be reviewed as the role develops.
Key Responsibilities
- Leading, developing, motivating and inspiring the team and individuals to maximize performance.
- Coach and mentor team members to perform.
- Develop, implement and maintain systems to ensure accurate data management and service delivery within client expectation and contractual SLA.
- Run individual and team meetings.
- Provide case supervision on cases.
- Assist in the development and growth of the department.
- Recruitment of new staff that are appropriate fits for all new positions.
- Manage projects efficiently and effectively and provide accurate feedback where necessary within turnaround times.
- Conduct case reviews for compliance with internal standards of operations to ensure service quality .
- Plan and execute performance management through effective goal setting that is in line with NSC objectives and quarterly measurement of each subordinate. Provide meaningful performance feedback (within deadlines) and recognise employee efforts.
- Develop and maintain Standard Operating Procedures to ensure effective operations.
Qualifications
- Minimum of a master’s Qualification as a Clinical or Counseling Psychologist and current registration as such with the HPCSA or
- Minimum of an Honors Qualification as a clinical Social Worker and current registration as such with the SACSSP or
- Minimum of a B-Psych Degree as a Registered Counselor and current registration as such with the HPCSA
- A minimum of 2 years’ experience in a clinical environment (EAP)
Desired Skills and Experience
- Good computer literacy
- Strong client service orientation
- Natural Leader
- Good understanding and ability to assess risk and pathology
- 2 - 3 years clinical experience
- Ability to work well under pressure
- Business and commercial acumen Initiative
- Strong communication and Organisational skills
- Good time management
- Good team player
- Able to work and stay calm under pressure
- Able to be creative and solve problems accurately
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
The position of NSC Team Leader is a full-time position. The job holder will be based at Lyra Health head office. The role also requires the Team Leader to be on call on a rotational basis.
The manager will be required to take on any other relevant work-related duties as required by the Head of Operations
This job specification is not exhaustive and will be reviewed as the role develops.
Key Responsibilities
- Leading, developing, motivating and inspiring the team and individuals to maximize performance.
- Coach and mentor team members to perform.
- Develop, implement and maintain systems to ensure accurate data management and service delivery within client expectation and contractual SLA.
- Run individual and team meetings.
- Provide case supervision on cases.
- Assist in the development and growth of the department.
- Recruitment of new staff that are appropriate fits for all new positions.
- Manage projects efficiently and effectively and provide accurate feedback where necessary within turnaround times.
- Conduct case reviews for compliance with internal standards of operations to ensure service quality .
- Plan and execute performance management through effective goal setting that is in line with NSC objectives and quarterly measurement of each subordinate. Provide meaningful performance feedback (within deadlines) and recognise employee efforts.
- Develop and maintain Standard Operating Procedures to ensure effective operations.
Qualifications
- Minimum of a master’s Qualification as a Clinical or Counseling Psychologist and current registration as such with the HPCSA or
- Minimum of an Honors Qualification as a clinical Social Worker and current registration as such with the SACSSP or
- Minimum of a B-Psych Degree as a Registered Counselor and current registration as such with the HPCSA
- A minimum of 2 years’ experience in a clinical environment (EAP)
Desired Skills and Experience
- Good computer literacy
- Strong client service orientation
- Natural Leader
- Good understanding and ability to assess risk and pathology
- 2 - 3 years clinical experience
- Ability to work well under pressure
- Business and commercial acumen Initiative
- Strong communication and Organisational skills
- Good time management
- Good team player
- Able to work and stay calm under pressure
- Able to be creative and solve problems accurately
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
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