Telephone Clinician
Johannesburg, Gauteng, South AfricaJob Description
Role Overview:
We are seeking a Social Worker, Registered Counsellor or Psychologist to provide high-quality telephonic counselling and psychosocial support to a diverse corporate client base. The ideal candidate will be required to provide clinical interventions in both English and at least one African language to ensure inclusive and accessible mental health care.
In this role, you will act as a primary point of contact for employees across our partner companies, providing short-term brief therapy, and managing crisis interventions over the phone.
Hours: This is a full time permanent position working five (5) day a week role (Saturday to Wednesday).
Shifts: The successful individual must be willing and able to work Shift Hours as required by the role i.e. Morning, Afternoon and Evening.
The role is hybrid to be based in South Africa.
Key Responsibilities:
To provide the first point of contact for employees accessing Lyra Southern Africa services
To provide all the services to which the caller is entitled to in a professional and respectful manner and to standards agreed
To accurately capture all information on the database pertinent to the clinical management of the case
To adhere to all clinical protocols and procedures as laid out by Clinical Management
To adhere to the operational standards as set out by Operational Management
Qualifications:
- Minimum of a Master's Qualification as a Clinical/Counselling/Educational Psychologist and current registration as such with the HPCSA
Minimum of an Honour’s Qualification as a Clinical Social Worker and current up to date registration with the SACSSP
Minimum of a BPsych Degree with up to date registration at the HPCSA as a Registered Counsellor
Minimum of a Masters Degree in Psychology with up to date registration at the HPCSA as a Psychologist (Clinical/Counselling/Educational/Industrial)
Candidates must be able to undertake counselling in English AND at least one African language.
Ability to provide counselling within a short-term framework
- Minimum Skillset Required
Ability to conduct in the moment risk assessments when required
Ability to function within a structured call centre environment
Taking ownership and having a pragmatic problem solver mindset
Knowledge about and skilled in providing Solution Focused Therapy to clients
Role Overview:
We are seeking a Social Worker, Registered Counsellor or Psychologist to provide high-quality telephonic counselling and psychosocial support to a diverse corporate client base. The ideal candidate will be required to provide clinical interventions in both English and at least one African language to ensure inclusive and accessible mental health care.
In this role, you will act as a primary point of contact for employees across our partner companies, providing short-term brief therapy, and managing crisis interventions over the phone.
Hours: This is a full time permanent position working five (5) day a week role (Saturday to Wednesday).
Shifts: The successful individual must be willing and able to work Shift Hours as required by the role i.e. Morning, Afternoon and Evening.
The role is hybrid to be based in South Africa.
Key Responsibilities:
To provide the first point of contact for employees accessing Lyra Southern Africa services
To provide all the services to which the caller is entitled to in a professional and respectful manner and to standards agreed
To accurately capture all information on the database pertinent to the clinical management of the case
To adhere to all clinical protocols and procedures as laid out by Clinical Management
To adhere to the operational standards as set out by Operational Management
Qualifications:
- Minimum of a Master's Qualification as a Clinical/Counselling/Educational Psychologist and current registration as such with the HPCSA
Minimum of an Honour’s Qualification as a Clinical Social Worker and current up to date registration with the SACSSP
Minimum of a BPsych Degree with up to date registration at the HPCSA as a Registered Counsellor
Minimum of a Masters Degree in Psychology with up to date registration at the HPCSA as a Psychologist (Clinical/Counselling/Educational/Industrial)
Candidates must be able to undertake counselling in English AND at least one African language.
Ability to provide counselling within a short-term framework
- Minimum Skillset Required
Ability to conduct in the moment risk assessments when required
Ability to function within a structured call centre environment
Taking ownership and having a pragmatic problem solver mindset
Knowledge about and skilled in providing Solution Focused Therapy to clients
Job Description
Role Overview:
We are seeking a Social Worker, Registered Counsellor or Psychologist to provide high-quality telephonic counselling and psychosocial support to a diverse corporate client base. The ideal candidate will be required to provide clinical interventions in both English and at least one African language to ensure inclusive and accessible mental health care.
In this role, you will act as a primary point of contact for employees across our partner companies, providing short-term brief therapy, and managing crisis interventions over the phone.
Hours: This is a full time permanent position working five (5) day a week role (Saturday to Wednesday).
Shifts: The successful individual must be willing and able to work Shift Hours as required by the role i.e. Morning, Afternoon and Evening.
The role is hybrid to be based in South Africa.
Key Responsibilities:
To provide the first point of contact for employees accessing Lyra Southern Africa services
To provide all the services to which the caller is entitled to in a professional and respectful manner and to standards agreed
To accurately capture all information on the database pertinent to the clinical management of the case
To adhere to all clinical protocols and procedures as laid out by Clinical Management
To adhere to the operational standards as set out by Operational Management
Qualifications:
- Minimum of a Master's Qualification as a Clinical/Counselling/Educational Psychologist and current registration as such with the HPCSA
Minimum of an Honour’s Qualification as a Clinical Social Worker and current up to date registration with the SACSSP
Minimum of a BPsych Degree with up to date registration at the HPCSA as a Registered Counsellor
Minimum of a Masters Degree in Psychology with up to date registration at the HPCSA as a Psychologist (Clinical/Counselling/Educational/Industrial)
Candidates must be able to undertake counselling in English AND at least one African language.
Ability to provide counselling within a short-term framework
- Minimum Skillset Required
Ability to conduct in the moment risk assessments when required
Ability to function within a structured call centre environment
Taking ownership and having a pragmatic problem solver mindset
Knowledge about and skilled in providing Solution Focused Therapy to clients
Role Overview:
We are seeking a Social Worker, Registered Counsellor or Psychologist to provide high-quality telephonic counselling and psychosocial support to a diverse corporate client base. The ideal candidate will be required to provide clinical interventions in both English and at least one African language to ensure inclusive and accessible mental health care.
In this role, you will act as a primary point of contact for employees across our partner companies, providing short-term brief therapy, and managing crisis interventions over the phone.
Hours: This is a full time permanent position working five (5) day a week role (Saturday to Wednesday).
Shifts: The successful individual must be willing and able to work Shift Hours as required by the role i.e. Morning, Afternoon and Evening.
The role is hybrid to be based in South Africa.
Key Responsibilities:
To provide the first point of contact for employees accessing Lyra Southern Africa services
To provide all the services to which the caller is entitled to in a professional and respectful manner and to standards agreed
To accurately capture all information on the database pertinent to the clinical management of the case
To adhere to all clinical protocols and procedures as laid out by Clinical Management
To adhere to the operational standards as set out by Operational Management
Qualifications:
- Minimum of a Master's Qualification as a Clinical/Counselling/Educational Psychologist and current registration as such with the HPCSA
Minimum of an Honour’s Qualification as a Clinical Social Worker and current up to date registration with the SACSSP
Minimum of a BPsych Degree with up to date registration at the HPCSA as a Registered Counsellor
Minimum of a Masters Degree in Psychology with up to date registration at the HPCSA as a Psychologist (Clinical/Counselling/Educational/Industrial)
Candidates must be able to undertake counselling in English AND at least one African language.
Ability to provide counselling within a short-term framework
- Minimum Skillset Required
Ability to conduct in the moment risk assessments when required
Ability to function within a structured call centre environment
Taking ownership and having a pragmatic problem solver mindset
Knowledge about and skilled in providing Solution Focused Therapy to clients
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