Clinical Coordinator (India)
Mumbai, Maharashtra, IndiaJob Description
About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
About the Role
The Clinical Coordinator is responsible for liaisoning with all key stakeholders internal & external to the clinical team for the seamless functioning of all clinical activities. This will be a 6 day Full-time position.
Responsibilities
- Managing the calendar for all scheduled counseling/coaching sessions
- Co-ordination and liaison with counsellors/affiliates/coaches for all counseling/coaching appointments scheduled for the day
- Open cases in a CRM (case notes Software) as per Organisations Global Protocol of Case Management
- To be able to generate statistical information/data related to uptake, modality used, critical/flagged cases for all clients serviced by and for in India
- Empaneling Affiliate Counsellors from diverse mental health specialities, coaches and other professionals from the field of Mental Health (Identify, Review, shortlist, schedule interviews with the clinical manager and complete contract and all required documentation with the selected candidate for empanelment)
- Liaison with the Customer Success Team to coordinate for webinars, promotional events et al.
- Assist and co-host scheduled on-line/virtual webinars along with the speaker
- Liaison with the Accounts team for payouts of Affiliates and Speakers
- Any other administrative activity in line with the role
Qualifications
- 1+ year in an organization in an administrative role
- Graduate from any field (background in Psychology or Social Sciences would be an advantage)
- Proficient with all Mobile Phone and Computer Apps (WhatsApp, MS Office, Webex, MS Team, Google & Zoom platforms)
- Excellent organizing skills
- Excellent telephone/online manner
- Proficiency in English language and Comprehension (Speak, Write, Read)
- Willing to learn, takes initiative and should be self-motivated
- Professional and quality orientated approach to work
- Enthusiastic and persuasive
- Excellent problem-solving skills
- Can develop and sustain mature working relationships
- Able to work independently and as part of a team
- Ability to effectively negotiate between different parties to achieve the best possible outcomes for the business
- Open to change and ability to work with ambiguity
- Aware of impact of own actions on workload of others and the business (self responsibility)
- Assertive
- Ability to function effectively under pressure
- Ability to do multitasking in terms of set standards
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
About the Role
The Clinical Coordinator is responsible for liaisoning with all key stakeholders internal & external to the clinical team for the seamless functioning of all clinical activities. This will be a 6 day Full-time position.
Responsibilities
- Managing the calendar for all scheduled counseling/coaching sessions
- Co-ordination and liaison with counsellors/affiliates/coaches for all counseling/coaching appointments scheduled for the day
- Open cases in a CRM (case notes Software) as per Organisations Global Protocol of Case Management
- To be able to generate statistical information/data related to uptake, modality used, critical/flagged cases for all clients serviced by and for in India
- Empaneling Affiliate Counsellors from diverse mental health specialities, coaches and other professionals from the field of Mental Health (Identify, Review, shortlist, schedule interviews with the clinical manager and complete contract and all required documentation with the selected candidate for empanelment)
- Liaison with the Customer Success Team to coordinate for webinars, promotional events et al.
- Assist and co-host scheduled on-line/virtual webinars along with the speaker
- Liaison with the Accounts team for payouts of Affiliates and Speakers
- Any other administrative activity in line with the role
Qualifications
- 1+ year in an organization in an administrative role
- Graduate from any field (background in Psychology or Social Sciences would be an advantage)
- Proficient with all Mobile Phone and Computer Apps (WhatsApp, MS Office, Webex, MS Team, Google & Zoom platforms)
- Excellent organizing skills
- Excellent telephone/online manner
- Proficiency in English language and Comprehension (Speak, Write, Read)
- Willing to learn, takes initiative and should be self-motivated
- Professional and quality orientated approach to work
- Enthusiastic and persuasive
- Excellent problem-solving skills
- Can develop and sustain mature working relationships
- Able to work independently and as part of a team
- Ability to effectively negotiate between different parties to achieve the best possible outcomes for the business
- Open to change and ability to work with ambiguity
- Aware of impact of own actions on workload of others and the business (self responsibility)
- Assertive
- Ability to function effectively under pressure
- Ability to do multitasking in terms of set standards
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
Job Description
About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
About the Role
The Clinical Coordinator is responsible for liaisoning with all key stakeholders internal & external to the clinical team for the seamless functioning of all clinical activities. This will be a 6 day Full-time position.
Responsibilities
- Managing the calendar for all scheduled counseling/coaching sessions
- Co-ordination and liaison with counsellors/affiliates/coaches for all counseling/coaching appointments scheduled for the day
- Open cases in a CRM (case notes Software) as per Organisations Global Protocol of Case Management
- To be able to generate statistical information/data related to uptake, modality used, critical/flagged cases for all clients serviced by and for in India
- Empaneling Affiliate Counsellors from diverse mental health specialities, coaches and other professionals from the field of Mental Health (Identify, Review, shortlist, schedule interviews with the clinical manager and complete contract and all required documentation with the selected candidate for empanelment)
- Liaison with the Customer Success Team to coordinate for webinars, promotional events et al.
- Assist and co-host scheduled on-line/virtual webinars along with the speaker
- Liaison with the Accounts team for payouts of Affiliates and Speakers
- Any other administrative activity in line with the role
Qualifications
- 1+ year in an organization in an administrative role
- Graduate from any field (background in Psychology or Social Sciences would be an advantage)
- Proficient with all Mobile Phone and Computer Apps (WhatsApp, MS Office, Webex, MS Team, Google & Zoom platforms)
- Excellent organizing skills
- Excellent telephone/online manner
- Proficiency in English language and Comprehension (Speak, Write, Read)
- Willing to learn, takes initiative and should be self-motivated
- Professional and quality orientated approach to work
- Enthusiastic and persuasive
- Excellent problem-solving skills
- Can develop and sustain mature working relationships
- Able to work independently and as part of a team
- Ability to effectively negotiate between different parties to achieve the best possible outcomes for the business
- Open to change and ability to work with ambiguity
- Aware of impact of own actions on workload of others and the business (self responsibility)
- Assertive
- Ability to function effectively under pressure
- Ability to do multitasking in terms of set standards
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
About the Role
The Clinical Coordinator is responsible for liaisoning with all key stakeholders internal & external to the clinical team for the seamless functioning of all clinical activities. This will be a 6 day Full-time position.
Responsibilities
- Managing the calendar for all scheduled counseling/coaching sessions
- Co-ordination and liaison with counsellors/affiliates/coaches for all counseling/coaching appointments scheduled for the day
- Open cases in a CRM (case notes Software) as per Organisations Global Protocol of Case Management
- To be able to generate statistical information/data related to uptake, modality used, critical/flagged cases for all clients serviced by and for in India
- Empaneling Affiliate Counsellors from diverse mental health specialities, coaches and other professionals from the field of Mental Health (Identify, Review, shortlist, schedule interviews with the clinical manager and complete contract and all required documentation with the selected candidate for empanelment)
- Liaison with the Customer Success Team to coordinate for webinars, promotional events et al.
- Assist and co-host scheduled on-line/virtual webinars along with the speaker
- Liaison with the Accounts team for payouts of Affiliates and Speakers
- Any other administrative activity in line with the role
Qualifications
- 1+ year in an organization in an administrative role
- Graduate from any field (background in Psychology or Social Sciences would be an advantage)
- Proficient with all Mobile Phone and Computer Apps (WhatsApp, MS Office, Webex, MS Team, Google & Zoom platforms)
- Excellent organizing skills
- Excellent telephone/online manner
- Proficiency in English language and Comprehension (Speak, Write, Read)
- Willing to learn, takes initiative and should be self-motivated
- Professional and quality orientated approach to work
- Enthusiastic and persuasive
- Excellent problem-solving skills
- Can develop and sustain mature working relationships
- Able to work independently and as part of a team
- Ability to effectively negotiate between different parties to achieve the best possible outcomes for the business
- Open to change and ability to work with ambiguity
- Aware of impact of own actions on workload of others and the business (self responsibility)
- Assertive
- Ability to function effectively under pressure
- Ability to do multitasking in terms of set standards
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
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