Network Operations Manager

1. Provider Recruitment & Onboarding

• Oversee clinical provider recruitment to ensure alignment with quality standards and network needs.

• Manage onboarding for new affiliates to ensure adherence to Lyra’s standards and local compliance.

• Handle rate negotiations and contracting for new affiliate partners.

• Ensure smooth referral handovers between the network and clinical organisation.

2. Network Strategy & Performance Execution

• Drive the execution of network expansion, capacity planning, and retention strategies to meet local and global service level agreements (SLAs).

• Track key operations metrics, such as recruitment funnels, onboarding times, and network utilisation.

• Work with the Clinical Operations Manager and Country Manager to manage and track key network projects and optimisations.

• Develop, document, and continuously refine Standard Operating Procedures (SOPs) for all network activities.

3. Network Governance, Training and Auditing

• Support our Clinical Operations Manager on maintaining clinical governance over the network.

• Execute formal auditing of cases to ensure quality.

• Manage and address complaints received about affiliates.

• Provide essential clinical training for onboarding new affiliates.

• Facilitate clinical upskilling for existing network members in-line with Lyra SOPs

• Education: Degree in Healthcare Administration, Business Management, Operations Management, or a related field. 

• Professional Experience: Clinical background with a minimum of 5 years of operations management experience 

  • Proven experience in managing and scaling a provider network (or similar).

• Technical & Analytical Skills: Strong understanding of data analysis and leveraging data for operational decision-making.

  • Excellent project management skills with a track record of successful execution.

• Key Attributes: Familiarity with the Canadian healthcare landscape and regulatory requirements.

  • Strong organisational, problem-solving, and analytical skills.

  • Ability to thrive in a fast-paced, dynamic, and evolving environment

1. Provider Recruitment & Onboarding

• Oversee clinical provider recruitment to ensure alignment with quality standards and network needs.

• Manage onboarding for new affiliates to ensure adherence to Lyra’s standards and local compliance.

• Handle rate negotiations and contracting for new affiliate partners.

• Ensure smooth referral handovers between the network and clinical organisation.

2. Network Strategy & Performance Execution

• Drive the execution of network expansion, capacity planning, and retention strategies to meet local and global service level agreements (SLAs).

• Track key operations metrics, such as recruitment funnels, onboarding times, and network utilisation.

• Work with the Clinical Operations Manager and Country Manager to manage and track key network projects and optimisations.

• Develop, document, and continuously refine Standard Operating Procedures (SOPs) for all network activities.

3. Network Governance, Training and Auditing

• Support our Clinical Operations Manager on maintaining clinical governance over the network.

• Execute formal auditing of cases to ensure quality.

• Manage and address complaints received about affiliates.

• Provide essential clinical training for onboarding new affiliates.

• Facilitate clinical upskilling for existing network members in-line with Lyra SOPs

• Education: Degree in Healthcare Administration, Business Management, Operations Management, or a related field. 

• Professional Experience: Clinical background with a minimum of 5 years of operations management experience 

  • Proven experience in managing and scaling a provider network (or similar).

• Technical & Analytical Skills: Strong understanding of data analysis and leveraging data for operational decision-making.

  • Excellent project management skills with a track record of successful execution.

• Key Attributes: Familiarity with the Canadian healthcare landscape and regulatory requirements.

  • Strong organisational, problem-solving, and analytical skills.

  • Ability to thrive in a fast-paced, dynamic, and evolving environment

1. Provider Recruitment & Onboarding

• Oversee clinical provider recruitment to ensure alignment with quality standards and network needs.

• Manage onboarding for new affiliates to ensure adherence to Lyra’s standards and local compliance.

• Handle rate negotiations and contracting for new affiliate partners.

• Ensure smooth referral handovers between the network and clinical organisation.

2. Network Strategy & Performance Execution

• Drive the execution of network expansion, capacity planning, and retention strategies to meet local and global service level agreements (SLAs).

• Track key operations metrics, such as recruitment funnels, onboarding times, and network utilisation.

• Work with the Clinical Operations Manager and Country Manager to manage and track key network projects and optimisations.

• Develop, document, and continuously refine Standard Operating Procedures (SOPs) for all network activities.

3. Network Governance, Training and Auditing

• Support our Clinical Operations Manager on maintaining clinical governance over the network.

• Execute formal auditing of cases to ensure quality.

• Manage and address complaints received about affiliates.

• Provide essential clinical training for onboarding new affiliates.

• Facilitate clinical upskilling for existing network members in-line with Lyra SOPs

• Education: Degree in Healthcare Administration, Business Management, Operations Management, or a related field. 

• Professional Experience: Clinical background with a minimum of 5 years of operations management experience 

  • Proven experience in managing and scaling a provider network (or similar).

• Technical & Analytical Skills: Strong understanding of data analysis and leveraging data for operational decision-making.

  • Excellent project management skills with a track record of successful execution.

• Key Attributes: Familiarity with the Canadian healthcare landscape and regulatory requirements.

  • Strong organisational, problem-solving, and analytical skills.

  • Ability to thrive in a fast-paced, dynamic, and evolving environment

1. Provider Recruitment & Onboarding

• Oversee clinical provider recruitment to ensure alignment with quality standards and network needs.

• Manage onboarding for new affiliates to ensure adherence to Lyra’s standards and local compliance.

• Handle rate negotiations and contracting for new affiliate partners.

• Ensure smooth referral handovers between the network and clinical organisation.

2. Network Strategy & Performance Execution

• Drive the execution of network expansion, capacity planning, and retention strategies to meet local and global service level agreements (SLAs).

• Track key operations metrics, such as recruitment funnels, onboarding times, and network utilisation.

• Work with the Clinical Operations Manager and Country Manager to manage and track key network projects and optimisations.

• Develop, document, and continuously refine Standard Operating Procedures (SOPs) for all network activities.

3. Network Governance, Training and Auditing

• Support our Clinical Operations Manager on maintaining clinical governance over the network.

• Execute formal auditing of cases to ensure quality.

• Manage and address complaints received about affiliates.

• Provide essential clinical training for onboarding new affiliates.

• Facilitate clinical upskilling for existing network members in-line with Lyra SOPs

• Education: Degree in Healthcare Administration, Business Management, Operations Management, or a related field. 

• Professional Experience: Clinical background with a minimum of 5 years of operations management experience 

  • Proven experience in managing and scaling a provider network (or similar).

• Technical & Analytical Skills: Strong understanding of data analysis and leveraging data for operational decision-making.

  • Excellent project management skills with a track record of successful execution.

• Key Attributes: Familiarity with the Canadian healthcare landscape and regulatory requirements.

  • Strong organisational, problem-solving, and analytical skills.

  • Ability to thrive in a fast-paced, dynamic, and evolving environment