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Join the team that's improving access to mental health care services

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Clinical Care Navigator- Bilingual Spanish Speaking

Remote, United States

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Overview

We are honored to offer our clients the support of skilled clinical care navigators (CCNs). CCNs manage crises, provide in-the-moment support, ensure client safety, and connect clients to high-quality, evidence-based providers and facilities. CCNs must be comfortable adopting new technology platforms and have a growth mindset. Please note: this position does not involve providing in-person services or therapy, rather connecting clients to care when they need it most.

  • Full-time
  • Remote, US

Success profile

Curious what contributes to a successful Clinical Care Navigator- Bilingual Spanish Speaking career at Lyra? The following traits may provide some helpful insight.

  • Adaptable
  • Compassionate
  • Confident
  • Detail-oriented
  • Multi-tasker
  • Independent

Culture

We are an exceptional team of clinicians, each possessing unique clinical expertise. Our primary focus is fostering an environment of unwavering support and unity within our clinical team. To achieve this we prioritize key elements such as team building, personalized support from supervisors, empowering clinical consultation sessions, and encouraging personal well-being with access to coaching and therapy services.

Eunice - Clinical Care Navigator

“My experience working at Lyra has been nothing short of pleasant. The role of being a clinical care navigator is not stress-free, and there certainly are harder days, but they are manageable, all thanks to a supportive team and environment. In my previous roles, I often experienced the “Sunday scaries” but ever since being here, I haven't felt that. That's because I know even through tough calls, I’ll be seen and supported. It's a wonderful opportunity to not only connect people to care, but to be one of the first encounters people have to the world of mental health.”

Eunice Clinical Care Navigator

Benefits & perks

We manage the business operations so you can focus on providing high-quality mental health care. Here are just some of our perks and benefits:

  • Financial rewards

    Competitive compensation for your session work and administrative work, 401K, equity in the company through discretionary restricted stock units

  • Health benefits

    Comprehensive medical, dental, and vision benefits, along with a free monthly membership to One Medical

  • Lyra for Lyrians

    Full access to Lyra’s mental health services for employees and their eligible dependents—at no charge

  • Time off with pay

    Guilt-free time to unwind and recharge, including 4 weeks of vacation and paid holidays

  • Tech stipend

    Monthly stipend to spend on technology needs

Job description

Business Entity Lyra Health, Inc
About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

About the Role
As a Care Navigator, you’ll be doing the important, meaningful work of managing crises, providing in-the-moment phone support to clients with complex behavioral health issues, ensuring client safety, and connecting clients to high-quality, evidence-based providers and facilities. This position does not involve providing in-person services or therapy but instead focuses on supporting clients in connecting to care, exclusively by phone and email.

This role may be for you if you are an excellent written and verbal communicator, an ace at time management, skilled with crisis management, and passionate about connecting individuals to excellent care. It’s important that you’re comfortable adopting new technology platforms and have a growth mindset. We’re all here for the same goal: to improve access to the highest quality mental health care for our clients–when they need it most. 

Additionally, we are offering a split shift (interrupted) option. Details include:
First Shift: 6 am - 10 am PST (7 am - 11 am MT / 8 am - 12 pm CT / 9 am - 1 pm ET) and
Second Shift: 2 pm - 6 pm PST (3 pm - 7 pm MT / 4 pm - 8 pm CT / 5 pm - 9 pm ET); there is a 4-hour break between 10 am PST - 2pm PST.

Weekends include a 10% shift pay differential!

This role can be carried out fully remote/virtually. Remote candidates must be physically located within the United States.


Responsibilities

  • Using evidence-based interventions, skillfully manage client crises, providing brief risk assessment, safety planning, and de-escalation with the goal of connecting the client to treatment
  • Identify roadblocks to clinical care options for our clients using Lyra’s proprietary software and other methods to connect clients to the ideal treatment, based on specific needs and preferences
  • Independently manage a caseload of complex, multi-need clients

Qualifications

  • Master’s degree in clinical social work or equivalent; LCSW or equivalent independent clinical licensure is required (e.g. LMFT, LPC, LPCC, etc) or a Bachelor's degree in nursing (RN). We’re unable to provide supervised hours toward licensure. Candidates without a state license to deliver mental health services, independently, will not be considered (with the exception of the RN license)
  • Must have two years psychiatric intake, assessment RB, other related experience
  • EAP/clinical call center experience preferred
  • Must be Bilingual, Spanish-speaking 
  • Significant experience managing high-risk clinical situations (e.g., suicidality, mandated reporting)
  • Must be a full time resident of the United States; work cannot be completed from outside the United States.
Pay and Benefits
As a full-time Clinical Care Navigator, you will be employed by Lyra Health, Inc. The anticipated base rate for this full-time position is $41 per hour. The base rate is determined by role and level, and the base rate will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses.

The base rate is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include:
- Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
- Lyra for Lyrians; coaching and therapy services
- Equity in the company through discretionary restricted stock units
- Competitive time off with pay policies including vacation, sick days, and company holidays
- Paid parental leave
- 401K retirement benefits
- Monthly tech allowance
- We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food, regular community celebration…and more!

We can’t wait to meet you.


Protect yourself from recruitment fraud
Lyra Health does not use text or chat applications to conduct interviews or make job offers. We have a thoughtful and interactive interview process that primarily includes video-based interviews with our hiring teams. Communications will always be conducted from lyrahealth(dot)com or lyraclinical(dot)com domain names. Please disregard any other communications that do not include these domain names but appear to be from Lyra Recruiting.

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
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