Join the team that's improving access to mental health care services
Clinical Care Navigator
Remote, US
Overview
We are honored to offer our clients the support of skilled clinical care navigators (CCNs). CCNs manage crises, provide in-the-moment support, ensure client safety, and connect clients to high-quality, evidence-based providers and facilities. CCNs must be comfortable adopting new technology platforms and have a growth mindset. Please note: this position does not involve providing in-person services or therapy, rather connecting clients to care when they need it most.
Success profile
Curious what contributes to a successful Clinical Care Navigator career at Lyra? The following traits may provide some helpful insight.
- Adaptable
- Compassionate
- Confident
- Detail-oriented
- Multi-tasker
- Independent
Culture
We are an exceptional team of clinicians, each possessing unique clinical expertise. Our primary focus is fostering an environment of unwavering support and unity within our clinical team. To achieve this we prioritize key elements such as team building, personalized support from supervisors, empowering clinical consultation sessions, and encouraging personal well-being with access to coaching and therapy services.
“My experience working at Lyra has been nothing short of pleasant. The role of being a clinical care navigator is not stress-free, and there certainly are harder days, but they are manageable, all thanks to a supportive team and environment. In my previous roles, I often experienced the “Sunday scaries” but ever since being here, I haven't felt that. That's because I know even through tough calls, I’ll be seen and supported. It's a wonderful opportunity to not only connect people to care, but to be one of the first encounters people have to the world of mental health.”
Trending
Emotional Wellness: Tips for Filling Your Resilience Tank
-
We can’t control life’s ups and downs, but we can control the way we respond to them. Check out some tips to learn how to boost your emotional wellness to help navigate challenges and feel better.
Read the blog
How to Check on Your ‘Strong’ Friends
-
When times are tough, it's important to remember your strong friends. Just because they don't show their distress doesn't mean it isn't there. Read our blog to learn some practical tips on supporting your strong friends through thick and thin.
Read the blog
Benefits & perks
We manage the business operations so you can focus on providing high-quality mental health care. Here are just some of our perks and benefits:
-
Financial rewards
Competitive compensation for your session work and administrative work, 401K, equity in the company through discretionary restricted stock units
-
Health benefits
Comprehensive medical, dental, and vision benefits, along with a free monthly membership to One Medical
-
Lyra for Lyrians
Full access to Lyra’s mental health services for employees and their eligible dependents—at no charge
-
Time off with pay
Guilt-free time to unwind and recharge, including 4 weeks of vacation and paid holidays
-
Tech stipend
Monthly stipend to spend on technology needs
Job description
Responsibilities
- Using evidence-based interventions, skillfully manage client crises, providing brief risk assessment, safety planning, and de-escalation with the goal of connecting the client to treatment
- Identify roadblocks to clinical care options for our clients using Lyra’s proprietary software and other methods to connect clients to the ideal treatment, based on specific needs and preferences
- Independently manage a caseload of complex, multi-need clients
Qualifications
- Master’s degree in clinical social work or equivalent; LCSW or equivalent independent clinical licensure is required (e.g. LMFT, LPC, LPCC, etc). We’re unable to provide supervised hours toward licensure. Candidates without a state license to deliver mental health services, independently, will not be considered
- Must have Two years post license experience (EAP/clinical call center experience preferred)
- Significant experience managing high-risk clinical situations (e.g., suicidality, mandated reporting)
- Bilingual, Spanish-speaking candidates strongly preferred (but not required)
- Must be a full time resident of the United States; work cannot be completed from outside the United States.