Operations Manager, Mental Health Evaluations

About the Role

Lyra Health is looking for a Manager for the Mental Health Evaluations team, which supports our customers and their employees pursuing mental health leave (short-term disability, intermittent leave, workplace accommodations) or employer-initiated mental health evaluation services. 

The ideal candidate is a clinically-trained operations manager adept at managing day to day operations of a clinic and ensuring the delivery of high quality care. They are also a strategic thinker, able to use next generation tools to improve the efficiency and effectiveness of their team’s work. We are looking for a candidate who excels in a high paced environment, a strong communicator, and able to effectively collaborate with internal and external stakeholders.

The ideal candidate is experienced in:

• Operational management in a clinical environment, managing a team who directly supports clinicians and patients  

• Case Management in a clinical setting 

• Collaborating effectively with internal and external stakeholders, including clinical specialists and senior leaders 

• Analyzing data to identify issues, monitor progress/trends, and inform decision making

• Using technology to improve the efficiency of clinical support processes

• Manage a team of 6+ 

• Serve as the primary operations day-to-day point of contact and liaison for the 

• clinical team 

• Develop and implement standard operating procedures to improve team efficiency, quality, and client engagement.

• Implement and manage quality assurance metrics that align with best practices, SLAs, etc. 

• Manage patient cases that are escalated for timely support and proactively lead resolution for issues that arise  

• Analyze data to identify issues, measure capacity, monitor progress/trends/metrics, and inform program decision making

• Support headcount planning and forecasting based on projected business needs and evolving program demands

• Facilitate weekly 1:1s and team meetings to drive professional development, performance reviews, positive team culture, and alignment on process updates/changes

• Represent Lyra in engagement with external behavioral health organizations and customers

• 8+ years experience with operations in a clinical setting, ideally a high growth / fast paced environment, managing a team

• Clinical training preferred but not required (e.g., Masters in Social Work, Registered Nurse)

• Highly organized self-starter; able to quickly diagnose an issue and independently work toward a sustainable solution 

• Strong project and team management skills 

• Passion for transforming mental health through technology with a human touch

About the Role

Lyra Health is looking for a Manager for the Mental Health Evaluations team, which supports our customers and their employees pursuing mental health leave (short-term disability, intermittent leave, workplace accommodations) or employer-initiated mental health evaluation services. 

The ideal candidate is a clinically-trained operations manager adept at managing day to day operations of a clinic and ensuring the delivery of high quality care. They are also a strategic thinker, able to use next generation tools to improve the efficiency and effectiveness of their team’s work. We are looking for a candidate who excels in a high paced environment, a strong communicator, and able to effectively collaborate with internal and external stakeholders.

The ideal candidate is experienced in:

• Operational management in a clinical environment, managing a team who directly supports clinicians and patients  

• Case Management in a clinical setting 

• Collaborating effectively with internal and external stakeholders, including clinical specialists and senior leaders 

• Analyzing data to identify issues, monitor progress/trends, and inform decision making

• Using technology to improve the efficiency of clinical support processes

• Manage a team of 6+ 

• Serve as the primary operations day-to-day point of contact and liaison for the 

• clinical team 

• Develop and implement standard operating procedures to improve team efficiency, quality, and client engagement.

• Implement and manage quality assurance metrics that align with best practices, SLAs, etc. 

• Manage patient cases that are escalated for timely support and proactively lead resolution for issues that arise  

• Analyze data to identify issues, measure capacity, monitor progress/trends/metrics, and inform program decision making

• Support headcount planning and forecasting based on projected business needs and evolving program demands

• Facilitate weekly 1:1s and team meetings to drive professional development, performance reviews, positive team culture, and alignment on process updates/changes

• Represent Lyra in engagement with external behavioral health organizations and customers

• 8+ years experience with operations in a clinical setting, ideally a high growth / fast paced environment, managing a team

• Clinical training preferred but not required (e.g., Masters in Social Work, Registered Nurse)

• Highly organized self-starter; able to quickly diagnose an issue and independently work toward a sustainable solution 

• Strong project and team management skills 

• Passion for transforming mental health through technology with a human touch

About the Role

Lyra Health is looking for a Manager for the Mental Health Evaluations team, which supports our customers and their employees pursuing mental health leave (short-term disability, intermittent leave, workplace accommodations) or employer-initiated mental health evaluation services. 

The ideal candidate is a clinically-trained operations manager adept at managing day to day operations of a clinic and ensuring the delivery of high quality care. They are also a strategic thinker, able to use next generation tools to improve the efficiency and effectiveness of their team’s work. We are looking for a candidate who excels in a high paced environment, a strong communicator, and able to effectively collaborate with internal and external stakeholders.

The ideal candidate is experienced in:

• Operational management in a clinical environment, managing a team who directly supports clinicians and patients  

• Case Management in a clinical setting 

• Collaborating effectively with internal and external stakeholders, including clinical specialists and senior leaders 

• Analyzing data to identify issues, monitor progress/trends, and inform decision making

• Using technology to improve the efficiency of clinical support processes

• Manage a team of 6+ 

• Serve as the primary operations day-to-day point of contact and liaison for the 

• clinical team 

• Develop and implement standard operating procedures to improve team efficiency, quality, and client engagement.

• Implement and manage quality assurance metrics that align with best practices, SLAs, etc. 

• Manage patient cases that are escalated for timely support and proactively lead resolution for issues that arise  

• Analyze data to identify issues, measure capacity, monitor progress/trends/metrics, and inform program decision making

• Support headcount planning and forecasting based on projected business needs and evolving program demands

• Facilitate weekly 1:1s and team meetings to drive professional development, performance reviews, positive team culture, and alignment on process updates/changes

• Represent Lyra in engagement with external behavioral health organizations and customers

• 8+ years experience with operations in a clinical setting, ideally a high growth / fast paced environment, managing a team

• Clinical training preferred but not required (e.g., Masters in Social Work, Registered Nurse)

• Highly organized self-starter; able to quickly diagnose an issue and independently work toward a sustainable solution 

• Strong project and team management skills 

• Passion for transforming mental health through technology with a human touch

About the Role

Lyra Health is looking for a Manager for the Mental Health Evaluations team, which supports our customers and their employees pursuing mental health leave (short-term disability, intermittent leave, workplace accommodations) or employer-initiated mental health evaluation services. 

The ideal candidate is a clinically-trained operations manager adept at managing day to day operations of a clinic and ensuring the delivery of high quality care. They are also a strategic thinker, able to use next generation tools to improve the efficiency and effectiveness of their team’s work. We are looking for a candidate who excels in a high paced environment, a strong communicator, and able to effectively collaborate with internal and external stakeholders.

The ideal candidate is experienced in:

• Operational management in a clinical environment, managing a team who directly supports clinicians and patients  

• Case Management in a clinical setting 

• Collaborating effectively with internal and external stakeholders, including clinical specialists and senior leaders 

• Analyzing data to identify issues, monitor progress/trends, and inform decision making

• Using technology to improve the efficiency of clinical support processes

• Manage a team of 6+ 

• Serve as the primary operations day-to-day point of contact and liaison for the 

• clinical team 

• Develop and implement standard operating procedures to improve team efficiency, quality, and client engagement.

• Implement and manage quality assurance metrics that align with best practices, SLAs, etc. 

• Manage patient cases that are escalated for timely support and proactively lead resolution for issues that arise  

• Analyze data to identify issues, measure capacity, monitor progress/trends/metrics, and inform program decision making

• Support headcount planning and forecasting based on projected business needs and evolving program demands

• Facilitate weekly 1:1s and team meetings to drive professional development, performance reviews, positive team culture, and alignment on process updates/changes

• Represent Lyra in engagement with external behavioral health organizations and customers

• 8+ years experience with operations in a clinical setting, ideally a high growth / fast paced environment, managing a team

• Clinical training preferred but not required (e.g., Masters in Social Work, Registered Nurse)

• Highly organized self-starter; able to quickly diagnose an issue and independently work toward a sustainable solution 

• Strong project and team management skills 

• Passion for transforming mental health through technology with a human touch