Senior Group Manager, Customer Success - Enterprise
Remote, USAJob Description
About the Role:
Lyra Health is looking for a Senior Group Manager who is energized by engaging with customers, building relationships, and delivering results. Reporting to the Director of Customer Success, you will lead a subset of the team. You should be highly organized, detail-oriented, and resourceful. This role will be a great fit for you if you are a doer, passionate about making a difference, comfortable with ambiguity, and are naturally collaborative.
This role can be carried out from our Burlingame, CA headquarters, hybrid, or fully remote/virtually. Remote candidates must be physically located within the United States.
Responsibilities
- Lead and develop a team of high-performing Customer Success Managers
- Serve as an internal coach to direct reports reporting on engagement, escalation management, and strategies to help the team meet their goals
- Accountable for tracking and reporting that direct reports are on-track for renewal, expansion, reference-ability, and satisfaction targets in accordance with department goals. Appropriately elevates risks and identifies trends across managing reports
- Identify and leverage proven best practices for the betterment of the team and customers
- In partnership with the Customer Success Director, monitor and analyze customer and team performance to make informed decisions about operational and procedural changes. Collaborate with Customer Success Director to manage team operations including recruiting and CSM capacity
- Elevate team training and development needs, working with the Customer Success Director
- Serve as a representative of the Customer Success department in late-stage prospect meetings and assist in coordinating
- Customer Advocacy efforts
Qualifications
- 10+ years of work experience in a high-growth, fast-paced environment; experience leading Customer Success or similar teams is preferred
- 5+ years of people management experience
- Experience in employer-sponsored health benefits space required
- Ability to effectively organize and manage multiple company initiatives and proven ability to positively influence peers
- Excellent listening and communication skills both verbal and written, with an emphasis on quickly gaining trust; can build relationships at all organizational levels both externally and internally. Ability to communicate effectively with senior management
- Experience with tools such as Salesforce and Tableau. Experience with Gainsight is a plus
- Passion for mental health and changing the healthcare landscape
As a full-time Senior Group Manager, Customer Success, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $134,000 to $205,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses.
Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include:
-Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
-Lyra for Lyrians; coaching and therapy services
-Equity in the company through discretionary restricted stock units
-Competitive time off with pay policies including vacation, sick days, and company holidays
-Paid parental leave
-401K retirement benefits
-Monthly tech allowance
-We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food, regular community celebration…and more!
We can’t wait to meet you.
About the Role:
Lyra Health is looking for a Senior Group Manager who is energized by engaging with customers, building relationships, and delivering results. Reporting to the Director of Customer Success, you will lead a subset of the team. You should be highly organized, detail-oriented, and resourceful. This role will be a great fit for you if you are a doer, passionate about making a difference, comfortable with ambiguity, and are naturally collaborative.
This role can be carried out from our Burlingame, CA headquarters, hybrid, or fully remote/virtually. Remote candidates must be physically located within the United States.
Responsibilities
- Lead and develop a team of high-performing Customer Success Managers
- Serve as an internal coach to direct reports reporting on engagement, escalation management, and strategies to help the team meet their goals
- Accountable for tracking and reporting that direct reports are on-track for renewal, expansion, reference-ability, and satisfaction targets in accordance with department goals. Appropriately elevates risks and identifies trends across managing reports
- Identify and leverage proven best practices for the betterment of the team and customers
- In partnership with the Customer Success Director, monitor and analyze customer and team performance to make informed decisions about operational and procedural changes. Collaborate with Customer Success Director to manage team operations including recruiting and CSM capacity
- Elevate team training and development needs, working with the Customer Success Director
- Serve as a representative of the Customer Success department in late-stage prospect meetings and assist in coordinating
- Customer Advocacy efforts
Qualifications
- 10+ years of work experience in a high-growth, fast-paced environment; experience leading Customer Success or similar teams is preferred
- 5+ years of people management experience
- Experience in employer-sponsored health benefits space required
- Ability to effectively organize and manage multiple company initiatives and proven ability to positively influence peers
- Excellent listening and communication skills both verbal and written, with an emphasis on quickly gaining trust; can build relationships at all organizational levels both externally and internally. Ability to communicate effectively with senior management
- Experience with tools such as Salesforce and Tableau. Experience with Gainsight is a plus
- Passion for mental health and changing the healthcare landscape
As a full-time Senior Group Manager, Customer Success, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $134,000 to $205,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses.
Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include:
-Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
-Lyra for Lyrians; coaching and therapy services
-Equity in the company through discretionary restricted stock units
-Competitive time off with pay policies including vacation, sick days, and company holidays
-Paid parental leave
-401K retirement benefits
-Monthly tech allowance
-We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food, regular community celebration…and more!
We can’t wait to meet you.
Job Description
About the Role:
Lyra Health is looking for a Senior Group Manager who is energized by engaging with customers, building relationships, and delivering results. Reporting to the Director of Customer Success, you will lead a subset of the team. You should be highly organized, detail-oriented, and resourceful. This role will be a great fit for you if you are a doer, passionate about making a difference, comfortable with ambiguity, and are naturally collaborative.
This role can be carried out from our Burlingame, CA headquarters, hybrid, or fully remote/virtually. Remote candidates must be physically located within the United States.
Responsibilities
- Lead and develop a team of high-performing Customer Success Managers
- Serve as an internal coach to direct reports reporting on engagement, escalation management, and strategies to help the team meet their goals
- Accountable for tracking and reporting that direct reports are on-track for renewal, expansion, reference-ability, and satisfaction targets in accordance with department goals. Appropriately elevates risks and identifies trends across managing reports
- Identify and leverage proven best practices for the betterment of the team and customers
- In partnership with the Customer Success Director, monitor and analyze customer and team performance to make informed decisions about operational and procedural changes. Collaborate with Customer Success Director to manage team operations including recruiting and CSM capacity
- Elevate team training and development needs, working with the Customer Success Director
- Serve as a representative of the Customer Success department in late-stage prospect meetings and assist in coordinating
- Customer Advocacy efforts
Qualifications
- 10+ years of work experience in a high-growth, fast-paced environment; experience leading Customer Success or similar teams is preferred
- 5+ years of people management experience
- Experience in employer-sponsored health benefits space required
- Ability to effectively organize and manage multiple company initiatives and proven ability to positively influence peers
- Excellent listening and communication skills both verbal and written, with an emphasis on quickly gaining trust; can build relationships at all organizational levels both externally and internally. Ability to communicate effectively with senior management
- Experience with tools such as Salesforce and Tableau. Experience with Gainsight is a plus
- Passion for mental health and changing the healthcare landscape
As a full-time Senior Group Manager, Customer Success, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $134,000 to $205,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses.
Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include:
-Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
-Lyra for Lyrians; coaching and therapy services
-Equity in the company through discretionary restricted stock units
-Competitive time off with pay policies including vacation, sick days, and company holidays
-Paid parental leave
-401K retirement benefits
-Monthly tech allowance
-We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food, regular community celebration…and more!
We can’t wait to meet you.
About the Role:
Lyra Health is looking for a Senior Group Manager who is energized by engaging with customers, building relationships, and delivering results. Reporting to the Director of Customer Success, you will lead a subset of the team. You should be highly organized, detail-oriented, and resourceful. This role will be a great fit for you if you are a doer, passionate about making a difference, comfortable with ambiguity, and are naturally collaborative.
This role can be carried out from our Burlingame, CA headquarters, hybrid, or fully remote/virtually. Remote candidates must be physically located within the United States.
Responsibilities
- Lead and develop a team of high-performing Customer Success Managers
- Serve as an internal coach to direct reports reporting on engagement, escalation management, and strategies to help the team meet their goals
- Accountable for tracking and reporting that direct reports are on-track for renewal, expansion, reference-ability, and satisfaction targets in accordance with department goals. Appropriately elevates risks and identifies trends across managing reports
- Identify and leverage proven best practices for the betterment of the team and customers
- In partnership with the Customer Success Director, monitor and analyze customer and team performance to make informed decisions about operational and procedural changes. Collaborate with Customer Success Director to manage team operations including recruiting and CSM capacity
- Elevate team training and development needs, working with the Customer Success Director
- Serve as a representative of the Customer Success department in late-stage prospect meetings and assist in coordinating
- Customer Advocacy efforts
Qualifications
- 10+ years of work experience in a high-growth, fast-paced environment; experience leading Customer Success or similar teams is preferred
- 5+ years of people management experience
- Experience in employer-sponsored health benefits space required
- Ability to effectively organize and manage multiple company initiatives and proven ability to positively influence peers
- Excellent listening and communication skills both verbal and written, with an emphasis on quickly gaining trust; can build relationships at all organizational levels both externally and internally. Ability to communicate effectively with senior management
- Experience with tools such as Salesforce and Tableau. Experience with Gainsight is a plus
- Passion for mental health and changing the healthcare landscape
As a full-time Senior Group Manager, Customer Success, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $134,000 to $205,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses.
Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include:
-Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
-Lyra for Lyrians; coaching and therapy services
-Equity in the company through discretionary restricted stock units
-Competitive time off with pay policies including vacation, sick days, and company holidays
-Paid parental leave
-401K retirement benefits
-Monthly tech allowance
-We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food, regular community celebration…and more!
We can’t wait to meet you.
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