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Join the team that’s improving access to mental health care services

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LGC Case Mgt & Affiliate Coordinator

Remote, South Africa

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Overview

We are honored to offer our clients the support of skilled clinical care navigators (CCNs). CCNs manage crises, provide in-the-moment support, ensure client safety, and connect clients to high-quality, evidence-based providers and facilities. CCNs must be comfortable adopting new technology platforms and have a growth mindset. Please note: this position does not involve providing in-person services or therapy, rather connecting clients to care when they need it most.

  • Full-time
  • Salary:
Eunice - Clinical Care Navigator

“My experience working at Lyra has been nothing short of pleasant. The role of being a clinical care navigator is not stress-free, and there certainly are harder days, but they are manageable, all thanks to a supportive team and environment. In my previous roles, I often experienced the “Sunday scaries” but ever since being here, I haven't felt that. That's because I know even through tough calls, I’ll be seen and supported. It's a wonderful opportunity to not only connect people to care, but to be one of the first encounters people have to the world of mental health.”

Eunice Clinical Care Navigator

Perks at Lyra

We manage the business operations so you can focus on providing high-quality mental health care. Here are just some of our perks and benefits:

  • Financial rewards

    Competitive compensation for your session work and administrative work, 401K, equity in the company through discretionary restricted stock units

  • Health benefits

    Comprehensive medical, dental, and vision benefits, along with a free monthly membership to One Medical

  • Lyra for Lyrians

    Full access to Lyra’s mental health services for employees and their eligible dependents—at no charge

  • Time off with pay

    Guilt-free time to unwind and recharge, including 4 weeks of vacation and paid holidays

  • Tech stipend

    Monthly stipend to spend on technology needs

Job description

About Lyra

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role

This role is for a South African employee with strong interpersonal, communications, and administrative coordination skills, to support Lyra International's Global Connect Affiliate & Case Mgt Teams.

The coordinator will support the Management team and a team of Consultants servicing Care within LGC and associated Clinical Services, with administrative and service coordination duties in the operational delivery of Care to Lyra’s global customers and the direct affiliate network that supports this.

Location: This is a remote role, and employees need to be able to ensure their own strong and reliable power and Wi-Fi connection as these are vital for remote work. The expectation is for employees to have a Smart phoneto enable remote work.

Hours: Standard SA hours 8am to 5pm

Flexibility: Although this is typically a 5 day, 8 hours a day role, due to the nature of the work, this role  requires  flexibility  at  times.  The  person  needs  to  be  flexible  about  supporting meetings outside of the standard working shift due to also forming part of a global team.

Key Responsibilities

  • Coordination and Allocations: Support with allocation of work to various stakeholders including Lyra’s local provider subsidiaries and partners, Clinical Consultants, Direct Affiliate Networks, and other Operational support teams as needed.
  • Data Support: Support with data handling, correspondence follow up for case/event data, data capture and data checking, and related work, including customer satisfaction and related feedback data. Support with data-related correspondence, capture, updating and collation regarding affiliate records and support with data for reporting needs for management.
  • Professional Correspondence: Support with mailbox handling and correspondence with clients, affiliates, internal, and external stakeholders on administrative / service coordination matters.
  • SLA, Operational and Financial duties: Support the smooth operational management of and SLA adherence of service portfolios by carrying out administrative and coordination related duties, supporting technology-tool set-ups for selective projects where needed, and timeous and accurate processing of financial documents and data for purposes of commercial allocations, provider payments, and customer billing.
  • Risk Escalation: Escalate clinical enquiries, clinical risks, and service concerns/complaints/escalations to the necessary Consultants and Management teams for timeous and compliant handling.
  • Additional administrative duties: This job description is not exhaustive and may be amended or added to as the role develops and as business demands change.

Qualifications

  • Education: Minimum requirement is South African Matric. An additional diploma or degree is advantageous.
  • Experience: 2-5 years in EAP administrative role and able to demonstrate multi-stakeholder administrative coordination capabilities in prior experience.
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
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