Managerial Specialist
Remote, South Africa Remote, South AfricaJob Description
About Lyra Health
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
Role Overview
The primary purpose of the position is to facilitate and manage a clinical case load – including managerial and custodian referrals, and general clinical assistance across clinical referrals.
Hours: The role is a permanent five (5) day a week role (Monday to Friday).
The successful candidate must be willing and able to work shift hours as required by the role.
Key Responsibilities
- To arrange face-to-face counselling according to the procedures stipulated and in accordance with the standards dictated by the Manager of Case Consultancy and client companies
- To manage client cases with the aim of alleviating presenting problems, by maintaining thorough and rigorous case management
- To compile bespoke and meaningful reports based on managerial consultations, affiliate feedback, client check-ins and case management according to the protocol
- To case manage all affiliate counsellors to whom the case consultant has referred clients and to do this in accordance with procedures laid down in the Standard Operating Procedures
- To provide feedback on affiliates to assist with affiliate management
- To provide support and guidance to affiliates in case management, clinical management and administrative aspects of cases
- To provide feedback to the Affiliate team the need for affiliates in particular areas. In the absence of the Affiliate team, the Managerial and Clinical Specialist may be required to engage with a potential affiliate to start the affiliation process.
- To offer Managerial Consultancy Services through the Managerial Consultancy line as rostered to do so and on requests which come through when not on the Managerial Consultancy line
- To meaningfully populate managerial referral forms based on consultations with referrers
- To identify trends based on calls received on the line and develop information packs to assist colleagues on advising referrers on the line and when compiling reports with recommendations on the way forward
- To be proficient in and adequately implement and adhere to specific policies and procedures which relate to specific client companies i.e. substance abuse, occupational health, incapacity management protocols, and assisted referrals and ensure that necessary feedback is provided to relevant parties where necessary
- Management of risk which will include, where necessary, with emergency contact persons, hospitals, referrers and other 3rd parties and incorporate multi-dimensional input in the management of the case
- To conduct Exec Wellbeing sessions to clients as required and compile bespoke and meaningful reports for such clients.
- To provide telephone counselling to clients as required
- To monitor the level of satisfaction a client has with the service received and conduct impact assessments (pre and post) as required
- To investigate customer feedback relating to cases in their case load
- To maintain accurate computer records of all services provided (including conversations and electronic contact with clients and affiliate counsellors)
- To keep and report on weekly statistics of reports written, outcomes of impact surveys and case management
- To promptly provide account managers, team leaders and management to allow feedback to be provided to client companies
- To attend all meetings and staff support groups
Minimum Level of Experience Required (including any industry-specific experience)
- A fully qualified and registered social worker with at least an honours degree in Social Work
- OR A fully qualified and registered Counselling, Clinical or Educational psychologist, - OR a Registered Counsellor
- The applicant must be registered with the appropriate professional body (HPCSA or SACSSP)
Minimum Skillset Required
- Applicant must have customer service orientation
- Applicant must have ability to cope under pressure
- Applicant must have clinical background, with an understanding of solution focused brief-term therapy
- Applicant should feel comfortable providing advice to clients in executive and managerial positions and have an understanding of how to work with senior staff members at client companies
- Applicant must have strong administrative ability
- Applicant must be able to work independently and within a team
- Applicant should be able to provide all the services in a professional and respectful manner; in a manner consistent with the values and qualities of the profession
- This job specification is not exhaustive and will be reviewed as the role develops
In accordance with the Employment Equity Act, preference will be given to suitably qualified candidates from designated groups, including persons with disabilities.
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
About Lyra Health
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
Role Overview
The primary purpose of the position is to facilitate and manage a clinical case load – including managerial and custodian referrals, and general clinical assistance across clinical referrals.
Hours: The role is a permanent five (5) day a week role (Monday to Friday).
The successful candidate must be willing and able to work shift hours as required by the role.
Key Responsibilities
- To arrange face-to-face counselling according to the procedures stipulated and in accordance with the standards dictated by the Manager of Case Consultancy and client companies
- To manage client cases with the aim of alleviating presenting problems, by maintaining thorough and rigorous case management
- To compile bespoke and meaningful reports based on managerial consultations, affiliate feedback, client check-ins and case management according to the protocol
- To case manage all affiliate counsellors to whom the case consultant has referred clients and to do this in accordance with procedures laid down in the Standard Operating Procedures
- To provide feedback on affiliates to assist with affiliate management
- To provide support and guidance to affiliates in case management, clinical management and administrative aspects of cases
- To provide feedback to the Affiliate team the need for affiliates in particular areas. In the absence of the Affiliate team, the Managerial and Clinical Specialist may be required to engage with a potential affiliate to start the affiliation process.
- To offer Managerial Consultancy Services through the Managerial Consultancy line as rostered to do so and on requests which come through when not on the Managerial Consultancy line
- To meaningfully populate managerial referral forms based on consultations with referrers
- To identify trends based on calls received on the line and develop information packs to assist colleagues on advising referrers on the line and when compiling reports with recommendations on the way forward
- To be proficient in and adequately implement and adhere to specific policies and procedures which relate to specific client companies i.e. substance abuse, occupational health, incapacity management protocols, and assisted referrals and ensure that necessary feedback is provided to relevant parties where necessary
- Management of risk which will include, where necessary, with emergency contact persons, hospitals, referrers and other 3rd parties and incorporate multi-dimensional input in the management of the case
- To conduct Exec Wellbeing sessions to clients as required and compile bespoke and meaningful reports for such clients.
- To provide telephone counselling to clients as required
- To monitor the level of satisfaction a client has with the service received and conduct impact assessments (pre and post) as required
- To investigate customer feedback relating to cases in their case load
- To maintain accurate computer records of all services provided (including conversations and electronic contact with clients and affiliate counsellors)
- To keep and report on weekly statistics of reports written, outcomes of impact surveys and case management
- To promptly provide account managers, team leaders and management to allow feedback to be provided to client companies
- To attend all meetings and staff support groups
Minimum Level of Experience Required (including any industry-specific experience)
- A fully qualified and registered social worker with at least an honours degree in Social Work
- OR A fully qualified and registered Counselling, Clinical or Educational psychologist, - OR a Registered Counsellor
- The applicant must be registered with the appropriate professional body (HPCSA or SACSSP)
Minimum Skillset Required
- Applicant must have customer service orientation
- Applicant must have ability to cope under pressure
- Applicant must have clinical background, with an understanding of solution focused brief-term therapy
- Applicant should feel comfortable providing advice to clients in executive and managerial positions and have an understanding of how to work with senior staff members at client companies
- Applicant must have strong administrative ability
- Applicant must be able to work independently and within a team
- Applicant should be able to provide all the services in a professional and respectful manner; in a manner consistent with the values and qualities of the profession
- This job specification is not exhaustive and will be reviewed as the role develops
In accordance with the Employment Equity Act, preference will be given to suitably qualified candidates from designated groups, including persons with disabilities.
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
Job Description
About Lyra Health
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
Role Overview
The primary purpose of the position is to facilitate and manage a clinical case load – including managerial and custodian referrals, and general clinical assistance across clinical referrals.
Hours: The role is a permanent five (5) day a week role (Monday to Friday).
The successful candidate must be willing and able to work shift hours as required by the role.
Key Responsibilities
- To arrange face-to-face counselling according to the procedures stipulated and in accordance with the standards dictated by the Manager of Case Consultancy and client companies
- To manage client cases with the aim of alleviating presenting problems, by maintaining thorough and rigorous case management
- To compile bespoke and meaningful reports based on managerial consultations, affiliate feedback, client check-ins and case management according to the protocol
- To case manage all affiliate counsellors to whom the case consultant has referred clients and to do this in accordance with procedures laid down in the Standard Operating Procedures
- To provide feedback on affiliates to assist with affiliate management
- To provide support and guidance to affiliates in case management, clinical management and administrative aspects of cases
- To provide feedback to the Affiliate team the need for affiliates in particular areas. In the absence of the Affiliate team, the Managerial and Clinical Specialist may be required to engage with a potential affiliate to start the affiliation process.
- To offer Managerial Consultancy Services through the Managerial Consultancy line as rostered to do so and on requests which come through when not on the Managerial Consultancy line
- To meaningfully populate managerial referral forms based on consultations with referrers
- To identify trends based on calls received on the line and develop information packs to assist colleagues on advising referrers on the line and when compiling reports with recommendations on the way forward
- To be proficient in and adequately implement and adhere to specific policies and procedures which relate to specific client companies i.e. substance abuse, occupational health, incapacity management protocols, and assisted referrals and ensure that necessary feedback is provided to relevant parties where necessary
- Management of risk which will include, where necessary, with emergency contact persons, hospitals, referrers and other 3rd parties and incorporate multi-dimensional input in the management of the case
- To conduct Exec Wellbeing sessions to clients as required and compile bespoke and meaningful reports for such clients.
- To provide telephone counselling to clients as required
- To monitor the level of satisfaction a client has with the service received and conduct impact assessments (pre and post) as required
- To investigate customer feedback relating to cases in their case load
- To maintain accurate computer records of all services provided (including conversations and electronic contact with clients and affiliate counsellors)
- To keep and report on weekly statistics of reports written, outcomes of impact surveys and case management
- To promptly provide account managers, team leaders and management to allow feedback to be provided to client companies
- To attend all meetings and staff support groups
Minimum Level of Experience Required (including any industry-specific experience)
- A fully qualified and registered social worker with at least an honours degree in Social Work
- OR A fully qualified and registered Counselling, Clinical or Educational psychologist, - OR a Registered Counsellor
- The applicant must be registered with the appropriate professional body (HPCSA or SACSSP)
Minimum Skillset Required
- Applicant must have customer service orientation
- Applicant must have ability to cope under pressure
- Applicant must have clinical background, with an understanding of solution focused brief-term therapy
- Applicant should feel comfortable providing advice to clients in executive and managerial positions and have an understanding of how to work with senior staff members at client companies
- Applicant must have strong administrative ability
- Applicant must be able to work independently and within a team
- Applicant should be able to provide all the services in a professional and respectful manner; in a manner consistent with the values and qualities of the profession
- This job specification is not exhaustive and will be reviewed as the role develops
In accordance with the Employment Equity Act, preference will be given to suitably qualified candidates from designated groups, including persons with disabilities.
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
About Lyra Health
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
Role Overview
The primary purpose of the position is to facilitate and manage a clinical case load – including managerial and custodian referrals, and general clinical assistance across clinical referrals.
Hours: The role is a permanent five (5) day a week role (Monday to Friday).
The successful candidate must be willing and able to work shift hours as required by the role.
Key Responsibilities
- To arrange face-to-face counselling according to the procedures stipulated and in accordance with the standards dictated by the Manager of Case Consultancy and client companies
- To manage client cases with the aim of alleviating presenting problems, by maintaining thorough and rigorous case management
- To compile bespoke and meaningful reports based on managerial consultations, affiliate feedback, client check-ins and case management according to the protocol
- To case manage all affiliate counsellors to whom the case consultant has referred clients and to do this in accordance with procedures laid down in the Standard Operating Procedures
- To provide feedback on affiliates to assist with affiliate management
- To provide support and guidance to affiliates in case management, clinical management and administrative aspects of cases
- To provide feedback to the Affiliate team the need for affiliates in particular areas. In the absence of the Affiliate team, the Managerial and Clinical Specialist may be required to engage with a potential affiliate to start the affiliation process.
- To offer Managerial Consultancy Services through the Managerial Consultancy line as rostered to do so and on requests which come through when not on the Managerial Consultancy line
- To meaningfully populate managerial referral forms based on consultations with referrers
- To identify trends based on calls received on the line and develop information packs to assist colleagues on advising referrers on the line and when compiling reports with recommendations on the way forward
- To be proficient in and adequately implement and adhere to specific policies and procedures which relate to specific client companies i.e. substance abuse, occupational health, incapacity management protocols, and assisted referrals and ensure that necessary feedback is provided to relevant parties where necessary
- Management of risk which will include, where necessary, with emergency contact persons, hospitals, referrers and other 3rd parties and incorporate multi-dimensional input in the management of the case
- To conduct Exec Wellbeing sessions to clients as required and compile bespoke and meaningful reports for such clients.
- To provide telephone counselling to clients as required
- To monitor the level of satisfaction a client has with the service received and conduct impact assessments (pre and post) as required
- To investigate customer feedback relating to cases in their case load
- To maintain accurate computer records of all services provided (including conversations and electronic contact with clients and affiliate counsellors)
- To keep and report on weekly statistics of reports written, outcomes of impact surveys and case management
- To promptly provide account managers, team leaders and management to allow feedback to be provided to client companies
- To attend all meetings and staff support groups
Minimum Level of Experience Required (including any industry-specific experience)
- A fully qualified and registered social worker with at least an honours degree in Social Work
- OR A fully qualified and registered Counselling, Clinical or Educational psychologist, - OR a Registered Counsellor
- The applicant must be registered with the appropriate professional body (HPCSA or SACSSP)
Minimum Skillset Required
- Applicant must have customer service orientation
- Applicant must have ability to cope under pressure
- Applicant must have clinical background, with an understanding of solution focused brief-term therapy
- Applicant should feel comfortable providing advice to clients in executive and managerial positions and have an understanding of how to work with senior staff members at client companies
- Applicant must have strong administrative ability
- Applicant must be able to work independently and within a team
- Applicant should be able to provide all the services in a professional and respectful manner; in a manner consistent with the values and qualities of the profession
- This job specification is not exhaustive and will be reviewed as the role develops
In accordance with the Employment Equity Act, preference will be given to suitably qualified candidates from designated groups, including persons with disabilities.
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
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