Team Lead: Wellbeing
Remote, South Africa Remote, South AfricaJob Description
About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
This role involves management of a team of Customer Success Managers responsible for key, major or strategic Wellbeing customers. The team lead will provide the team with mentoring, guidance and support including risk management, strategic planning and problem solving. The incumbent will be responsible for ensuring that key issues are escalated to the Director International Customer Success and other departments as appropriate.
Working hours: Due to the global nature of the business and varying time zones, the ability to demonstrate flexibility will be essential.
Key Responsibilities
- Lead A World-Class Customer Success Team
- Hire, develop, and lead a team of high-performing Customer Success Managers.
- Maintain the stability of the team through implementing Talent Development and Retention strategies.
- In partnership with the International Customer Success Director, monitor and analyze customer and team performance to make informed decisions about operational and procedural changes.
- In collaboration with the International Customer Success leadership team, ensure consistency in operating principles in line with tier/segment.
Optimize Customer Lifecycle
- Serve as an internal coach and enablement stakeholder in support of the team of Customer Success Managers in driving:
- Customer engagement
- Revenue growth
- Retention of customers
- Value actualization through reporting.
- Escalation Management.
- Identify and leverage proven best practices for the betterment of the team and customers.
Drive Customer Success Outcomes: Risk Management
- Contribute to the management of risk across the relevant tiers/segments to address talent risks, relationship risks, and renewal/revenue risks. Achieved by:
- Supporting and coaching Customer Success Managers in identifying and responding to risk for Wellbeing Customers.
- Escalating key risks to the relevant departments and Customer Success leadership.
- Working with Customer Success leadership to define strategies to ensure retention and revenue goals are met, with specific reference to countries in which the customer is underperforming on engagement expectations.
Drive Customer Success Outcomes: Evolve Customer Success Vision
- Collaborate with the Customer Success leadership to refine and develop the role and responsibilities of the Customer Success Manager team.
- Own individual team’s execution of these responsibilities to meet goals for Wellbeing customers:
- Revenue Retention
- Revenue Expansion
- Referenceability/Advocacy
- Customer Satisfaction
- Elevate team training and development needs, working with the Customer Success leadership team to prioritize and execute required enablement and resourcing.
- Contribute towards internal Customer Success reporting for Wellbeing customers within the relevant tiers.
Inspire Customer Success Across Lyra Organization And Network
- Coordination with global network: Subsidiaries, Licensees and Third Party Providers:
- Ensure successful collaboration with relevant teams to ensure that the configuration and unique requirements of Wellbeing customers with international populations are effectively communicated to the relevant operations.
- Collaborate with the International Customer Success leadership team to develop a program of regular engagement with all operations to ensure they remain current on, and equipped to speak knowledgeably to, the latest iteration of the Wellbeing product.
- Support and advise Customer Success Managers in responding to complex operational questions, liaising with the relevant local teams where necessary to resolve outstanding issues.
Coordination with Network Governance:
- Participate in high-visibility escalations, supporting Customer Success Managers with feedback to customers and by facilitating the resolution of any roadblocks causing delays.
- Ensure successful collaboration with Care Operations peers on:
- Learning & Development
- Crisis Support to Wellbeing customers
- Clinical Specialty Services
- Onsite clinics or providers
- Support the Customer Success Manager team in resolving any roadblocks in the successful delivery of services or events for Wellbeing customers.
- Coordination with International and US based CS Operations:
- Collaborate with the CS Operations teams to refine and iterate on systems, processes and resources to ensure continual development of best practice ways of working between the US and International teams.
- Coordination with Business Development:
- Serve as a representative of the International Customer Success department in late-stage prospect finalist meetings
- As appropriate, serve as a thought partner in responding to international RFP questions and follow up clarifications.
- Coordination with Business Intelligence:
- Coach Customer Success Managers in interpreting data, in order to effectively support them to successfully deliver Quarterly and Annual Business Reviews.
- Participate in Quarterly and Annual Business Reviews for high-profile and/or at-risk accounts.
- Partner closely with other key internal partners as needed to ensure the voice of the customer is well reflected across all of Lyra's operating units
Minimum level of experience required (including any industry-specific experience)
- Eight to ten years of relevant work experience, including at least 5 years industry experience in an international context.
- People management experience would be advantageous.
- Excellent problem-solving and negotiation skills to optimize outcomes.
- Fluent in English with outstanding communication and presentation skills.
- Proven project management expertise, especially under pressure.
- Comprehensive understanding of EAP and its commercial aspects.
- Excellent computer skills (GSuite: Google Sheets, Google Docs, Google Slides) and Salesforce.
About You
- A team-oriented professional with a positive and collaborative approach.
- Committed to delivering exceptional customer service and maintaining high-quality standards.
- Proven ability to support a team through change and uncertainty within a fast-paced and dynamic environment.
- Experience managing large corporate clients.
- Excellent written and verbal communication.
- 8+ years in a senior position in industry (the candidate’s experience could be as a KAM (Key Account Manager) level and not necessarily need to include formal people management).
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
This role involves management of a team of Customer Success Managers responsible for key, major or strategic Wellbeing customers. The team lead will provide the team with mentoring, guidance and support including risk management, strategic planning and problem solving. The incumbent will be responsible for ensuring that key issues are escalated to the Director International Customer Success and other departments as appropriate.
Working hours: Due to the global nature of the business and varying time zones, the ability to demonstrate flexibility will be essential.
Key Responsibilities
- Lead A World-Class Customer Success Team
- Hire, develop, and lead a team of high-performing Customer Success Managers.
- Maintain the stability of the team through implementing Talent Development and Retention strategies.
- In partnership with the International Customer Success Director, monitor and analyze customer and team performance to make informed decisions about operational and procedural changes.
- In collaboration with the International Customer Success leadership team, ensure consistency in operating principles in line with tier/segment.
Optimize Customer Lifecycle
- Serve as an internal coach and enablement stakeholder in support of the team of Customer Success Managers in driving:
- Customer engagement
- Revenue growth
- Retention of customers
- Value actualization through reporting.
- Escalation Management.
- Identify and leverage proven best practices for the betterment of the team and customers.
Drive Customer Success Outcomes: Risk Management
- Contribute to the management of risk across the relevant tiers/segments to address talent risks, relationship risks, and renewal/revenue risks. Achieved by:
- Supporting and coaching Customer Success Managers in identifying and responding to risk for Wellbeing Customers.
- Escalating key risks to the relevant departments and Customer Success leadership.
- Working with Customer Success leadership to define strategies to ensure retention and revenue goals are met, with specific reference to countries in which the customer is underperforming on engagement expectations.
Drive Customer Success Outcomes: Evolve Customer Success Vision
- Collaborate with the Customer Success leadership to refine and develop the role and responsibilities of the Customer Success Manager team.
- Own individual team’s execution of these responsibilities to meet goals for Wellbeing customers:
- Revenue Retention
- Revenue Expansion
- Referenceability/Advocacy
- Customer Satisfaction
- Elevate team training and development needs, working with the Customer Success leadership team to prioritize and execute required enablement and resourcing.
- Contribute towards internal Customer Success reporting for Wellbeing customers within the relevant tiers.
Inspire Customer Success Across Lyra Organization And Network
- Coordination with global network: Subsidiaries, Licensees and Third Party Providers:
- Ensure successful collaboration with relevant teams to ensure that the configuration and unique requirements of Wellbeing customers with international populations are effectively communicated to the relevant operations.
- Collaborate with the International Customer Success leadership team to develop a program of regular engagement with all operations to ensure they remain current on, and equipped to speak knowledgeably to, the latest iteration of the Wellbeing product.
- Support and advise Customer Success Managers in responding to complex operational questions, liaising with the relevant local teams where necessary to resolve outstanding issues.
Coordination with Network Governance:
- Participate in high-visibility escalations, supporting Customer Success Managers with feedback to customers and by facilitating the resolution of any roadblocks causing delays.
- Ensure successful collaboration with Care Operations peers on:
- Learning & Development
- Crisis Support to Wellbeing customers
- Clinical Specialty Services
- Onsite clinics or providers
- Support the Customer Success Manager team in resolving any roadblocks in the successful delivery of services or events for Wellbeing customers.
- Coordination with International and US based CS Operations:
- Collaborate with the CS Operations teams to refine and iterate on systems, processes and resources to ensure continual development of best practice ways of working between the US and International teams.
- Coordination with Business Development:
- Serve as a representative of the International Customer Success department in late-stage prospect finalist meetings
- As appropriate, serve as a thought partner in responding to international RFP questions and follow up clarifications.
- Coordination with Business Intelligence:
- Coach Customer Success Managers in interpreting data, in order to effectively support them to successfully deliver Quarterly and Annual Business Reviews.
- Participate in Quarterly and Annual Business Reviews for high-profile and/or at-risk accounts.
- Partner closely with other key internal partners as needed to ensure the voice of the customer is well reflected across all of Lyra's operating units
Minimum level of experience required (including any industry-specific experience)
- Eight to ten years of relevant work experience, including at least 5 years industry experience in an international context.
- People management experience would be advantageous.
- Excellent problem-solving and negotiation skills to optimize outcomes.
- Fluent in English with outstanding communication and presentation skills.
- Proven project management expertise, especially under pressure.
- Comprehensive understanding of EAP and its commercial aspects.
- Excellent computer skills (GSuite: Google Sheets, Google Docs, Google Slides) and Salesforce.
About You
- A team-oriented professional with a positive and collaborative approach.
- Committed to delivering exceptional customer service and maintaining high-quality standards.
- Proven ability to support a team through change and uncertainty within a fast-paced and dynamic environment.
- Experience managing large corporate clients.
- Excellent written and verbal communication.
- 8+ years in a senior position in industry (the candidate’s experience could be as a KAM (Key Account Manager) level and not necessarily need to include formal people management).
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
Job Description
About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
This role involves management of a team of Customer Success Managers responsible for key, major or strategic Wellbeing customers. The team lead will provide the team with mentoring, guidance and support including risk management, strategic planning and problem solving. The incumbent will be responsible for ensuring that key issues are escalated to the Director International Customer Success and other departments as appropriate.
Working hours: Due to the global nature of the business and varying time zones, the ability to demonstrate flexibility will be essential.
Key Responsibilities
- Lead A World-Class Customer Success Team
- Hire, develop, and lead a team of high-performing Customer Success Managers.
- Maintain the stability of the team through implementing Talent Development and Retention strategies.
- In partnership with the International Customer Success Director, monitor and analyze customer and team performance to make informed decisions about operational and procedural changes.
- In collaboration with the International Customer Success leadership team, ensure consistency in operating principles in line with tier/segment.
Optimize Customer Lifecycle
- Serve as an internal coach and enablement stakeholder in support of the team of Customer Success Managers in driving:
- Customer engagement
- Revenue growth
- Retention of customers
- Value actualization through reporting.
- Escalation Management.
- Identify and leverage proven best practices for the betterment of the team and customers.
Drive Customer Success Outcomes: Risk Management
- Contribute to the management of risk across the relevant tiers/segments to address talent risks, relationship risks, and renewal/revenue risks. Achieved by:
- Supporting and coaching Customer Success Managers in identifying and responding to risk for Wellbeing Customers.
- Escalating key risks to the relevant departments and Customer Success leadership.
- Working with Customer Success leadership to define strategies to ensure retention and revenue goals are met, with specific reference to countries in which the customer is underperforming on engagement expectations.
Drive Customer Success Outcomes: Evolve Customer Success Vision
- Collaborate with the Customer Success leadership to refine and develop the role and responsibilities of the Customer Success Manager team.
- Own individual team’s execution of these responsibilities to meet goals for Wellbeing customers:
- Revenue Retention
- Revenue Expansion
- Referenceability/Advocacy
- Customer Satisfaction
- Elevate team training and development needs, working with the Customer Success leadership team to prioritize and execute required enablement and resourcing.
- Contribute towards internal Customer Success reporting for Wellbeing customers within the relevant tiers.
Inspire Customer Success Across Lyra Organization And Network
- Coordination with global network: Subsidiaries, Licensees and Third Party Providers:
- Ensure successful collaboration with relevant teams to ensure that the configuration and unique requirements of Wellbeing customers with international populations are effectively communicated to the relevant operations.
- Collaborate with the International Customer Success leadership team to develop a program of regular engagement with all operations to ensure they remain current on, and equipped to speak knowledgeably to, the latest iteration of the Wellbeing product.
- Support and advise Customer Success Managers in responding to complex operational questions, liaising with the relevant local teams where necessary to resolve outstanding issues.
Coordination with Network Governance:
- Participate in high-visibility escalations, supporting Customer Success Managers with feedback to customers and by facilitating the resolution of any roadblocks causing delays.
- Ensure successful collaboration with Care Operations peers on:
- Learning & Development
- Crisis Support to Wellbeing customers
- Clinical Specialty Services
- Onsite clinics or providers
- Support the Customer Success Manager team in resolving any roadblocks in the successful delivery of services or events for Wellbeing customers.
- Coordination with International and US based CS Operations:
- Collaborate with the CS Operations teams to refine and iterate on systems, processes and resources to ensure continual development of best practice ways of working between the US and International teams.
- Coordination with Business Development:
- Serve as a representative of the International Customer Success department in late-stage prospect finalist meetings
- As appropriate, serve as a thought partner in responding to international RFP questions and follow up clarifications.
- Coordination with Business Intelligence:
- Coach Customer Success Managers in interpreting data, in order to effectively support them to successfully deliver Quarterly and Annual Business Reviews.
- Participate in Quarterly and Annual Business Reviews for high-profile and/or at-risk accounts.
- Partner closely with other key internal partners as needed to ensure the voice of the customer is well reflected across all of Lyra's operating units
Minimum level of experience required (including any industry-specific experience)
- Eight to ten years of relevant work experience, including at least 5 years industry experience in an international context.
- People management experience would be advantageous.
- Excellent problem-solving and negotiation skills to optimize outcomes.
- Fluent in English with outstanding communication and presentation skills.
- Proven project management expertise, especially under pressure.
- Comprehensive understanding of EAP and its commercial aspects.
- Excellent computer skills (GSuite: Google Sheets, Google Docs, Google Slides) and Salesforce.
About You
- A team-oriented professional with a positive and collaborative approach.
- Committed to delivering exceptional customer service and maintaining high-quality standards.
- Proven ability to support a team through change and uncertainty within a fast-paced and dynamic environment.
- Experience managing large corporate clients.
- Excellent written and verbal communication.
- 8+ years in a senior position in industry (the candidate’s experience could be as a KAM (Key Account Manager) level and not necessarily need to include formal people management).
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
This role involves management of a team of Customer Success Managers responsible for key, major or strategic Wellbeing customers. The team lead will provide the team with mentoring, guidance and support including risk management, strategic planning and problem solving. The incumbent will be responsible for ensuring that key issues are escalated to the Director International Customer Success and other departments as appropriate.
Working hours: Due to the global nature of the business and varying time zones, the ability to demonstrate flexibility will be essential.
Key Responsibilities
- Lead A World-Class Customer Success Team
- Hire, develop, and lead a team of high-performing Customer Success Managers.
- Maintain the stability of the team through implementing Talent Development and Retention strategies.
- In partnership with the International Customer Success Director, monitor and analyze customer and team performance to make informed decisions about operational and procedural changes.
- In collaboration with the International Customer Success leadership team, ensure consistency in operating principles in line with tier/segment.
Optimize Customer Lifecycle
- Serve as an internal coach and enablement stakeholder in support of the team of Customer Success Managers in driving:
- Customer engagement
- Revenue growth
- Retention of customers
- Value actualization through reporting.
- Escalation Management.
- Identify and leverage proven best practices for the betterment of the team and customers.
Drive Customer Success Outcomes: Risk Management
- Contribute to the management of risk across the relevant tiers/segments to address talent risks, relationship risks, and renewal/revenue risks. Achieved by:
- Supporting and coaching Customer Success Managers in identifying and responding to risk for Wellbeing Customers.
- Escalating key risks to the relevant departments and Customer Success leadership.
- Working with Customer Success leadership to define strategies to ensure retention and revenue goals are met, with specific reference to countries in which the customer is underperforming on engagement expectations.
Drive Customer Success Outcomes: Evolve Customer Success Vision
- Collaborate with the Customer Success leadership to refine and develop the role and responsibilities of the Customer Success Manager team.
- Own individual team’s execution of these responsibilities to meet goals for Wellbeing customers:
- Revenue Retention
- Revenue Expansion
- Referenceability/Advocacy
- Customer Satisfaction
- Elevate team training and development needs, working with the Customer Success leadership team to prioritize and execute required enablement and resourcing.
- Contribute towards internal Customer Success reporting for Wellbeing customers within the relevant tiers.
Inspire Customer Success Across Lyra Organization And Network
- Coordination with global network: Subsidiaries, Licensees and Third Party Providers:
- Ensure successful collaboration with relevant teams to ensure that the configuration and unique requirements of Wellbeing customers with international populations are effectively communicated to the relevant operations.
- Collaborate with the International Customer Success leadership team to develop a program of regular engagement with all operations to ensure they remain current on, and equipped to speak knowledgeably to, the latest iteration of the Wellbeing product.
- Support and advise Customer Success Managers in responding to complex operational questions, liaising with the relevant local teams where necessary to resolve outstanding issues.
Coordination with Network Governance:
- Participate in high-visibility escalations, supporting Customer Success Managers with feedback to customers and by facilitating the resolution of any roadblocks causing delays.
- Ensure successful collaboration with Care Operations peers on:
- Learning & Development
- Crisis Support to Wellbeing customers
- Clinical Specialty Services
- Onsite clinics or providers
- Support the Customer Success Manager team in resolving any roadblocks in the successful delivery of services or events for Wellbeing customers.
- Coordination with International and US based CS Operations:
- Collaborate with the CS Operations teams to refine and iterate on systems, processes and resources to ensure continual development of best practice ways of working between the US and International teams.
- Coordination with Business Development:
- Serve as a representative of the International Customer Success department in late-stage prospect finalist meetings
- As appropriate, serve as a thought partner in responding to international RFP questions and follow up clarifications.
- Coordination with Business Intelligence:
- Coach Customer Success Managers in interpreting data, in order to effectively support them to successfully deliver Quarterly and Annual Business Reviews.
- Participate in Quarterly and Annual Business Reviews for high-profile and/or at-risk accounts.
- Partner closely with other key internal partners as needed to ensure the voice of the customer is well reflected across all of Lyra's operating units
Minimum level of experience required (including any industry-specific experience)
- Eight to ten years of relevant work experience, including at least 5 years industry experience in an international context.
- People management experience would be advantageous.
- Excellent problem-solving and negotiation skills to optimize outcomes.
- Fluent in English with outstanding communication and presentation skills.
- Proven project management expertise, especially under pressure.
- Comprehensive understanding of EAP and its commercial aspects.
- Excellent computer skills (GSuite: Google Sheets, Google Docs, Google Slides) and Salesforce.
About You
- A team-oriented professional with a positive and collaborative approach.
- Committed to delivering exceptional customer service and maintaining high-quality standards.
- Proven ability to support a team through change and uncertainty within a fast-paced and dynamic environment.
- Experience managing large corporate clients.
- Excellent written and verbal communication.
- 8+ years in a senior position in industry (the candidate’s experience could be as a KAM (Key Account Manager) level and not necessarily need to include formal people management).
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
Related Content
Jobs for you
Featured Jobs
You have no Recently Viewed Jobs
You have no Saved Jobs